Ripple & Bloom Gardens & Ponds (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.rippleandbloom.uk.

1. Information We Collect
   When you use our contact form, we may collect the following personal data:

• Your name

• Your email address

• Your phone number

• The content of your message

We do not collect sensitive personal data unless you choose to include it in your message.

2. How We Use Your Information
   We only use the information you provide to:

• Respond to your enquiry

• Communicate with you about our services

• Keep basic records of customer communication

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing
   Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Legitimate Interests – to respond to enquiries and provide information about our services

• Consent – when you actively submit your details through our contact form

4. Data Storage and Security
   Your information is stored securely and only for as long as necessary to respond to your enquiry or provide our services. We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

5. How Long We Keep Your Data
   We will retain your information only as long as necessary for the purposes set out in this policy, typically up to 12 months after your last contact unless required longer for legal or accounting reasons.

6. Your Data Protection Rights
   Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Request correction of any inaccurate information

• Request erasure of your personal data (the “right to be forgotten”)

• Object to or restrict our processing of your data

• Request transfer of your data to another provider (data portability)

To exercise these rights, please contact us at info@rippleandbloom.uk.

7. Cookies
   At present, our website does not use cookies to collect personal information. If this changes in the future, we will update this policy accordingly.

8. Contact Us
   If you have any questions about this Privacy Policy or how we handle your data, please contact:

Ripple & Bloom Gardens & Ponds
Email: info@rippleandbloom.uk
Website: www.rippleandbloom.uk

If you are not satisfied with our response, you also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk